Letter: Failure to Communicate

Ah, the blame game! How I enjoyed the non-apology email from the city, which hilariously was marked as spam by my email program. Jim Thorsen and Joan House managed to find fault with other agencies but never said “we’re sorry” about the five-mile backup and hours of choke points that made resident and commuter lives a living hell.

While the email pointed to the Feds as the culprit of the mess-up, we can rest assured that the city issued a permit for this fiasco. City leaders should have assumed the worst instead of the best with a major world figure visiting a private party, a tenet of crisis management.

It’s hard to believe that the city actually thought with the Feds involved that something major was not about to happen. In summary, the email talked about its great new notification system which was used to alert us during this disaster. It’s a real big help when you are marooned to read that you’ll be marooned for five or ten more hours. Oh, and it promised more of the same notifications in the future, not a word about preventing this horrible kind of caper.

Susan Tellem

13StarsManager
13StarsManagerhttps://malibutimes.com
The Malibu Times is the first newspaper in Malibu, serving the community since 1946.

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