We lost power on Monday, Oct. 15. When I arrived home from my office, I did not have any electricity, and I lost my Frontier bundle of telephone, internet and TV. I live off of Rambla Pacifico, just below the fire camp, and my cell phone does not work in that area. I was literally cut off of any communication with the outside world.
I treat patients who have varying levels of pain and must be monitored by me and also have the ability to contact me if needed. I, therefore, drove down to PCH every hour to use my cell phone in order to check for any emergency messages. That made for a fun night.
The next morning, I called Frontier from my office to appeal to them for help in restoring service. After holding for 15-20 minutes each time as they transferred me from one department to another, they told me to disconnect and then reboot their equipment. Since this didn’t work, I called them on Wednesday, when I got to my office and again holding on 15-20 minutes each time as they transferred me through three different departments. Their final answer was that they would graciously, send a technician to my house on Oct. 24, only nine days after losing world contact. In addition to all this, we have to reset all our preset equipment.
Are we doing to tolerate this each time SCE plans their arbitrary shut-downs?
I lost my house in the 1993 fire and survived the 2007 fire, after my rebuild and each time the electric recovery was handled better in a much worse situation. This is completely unacceptable as well as dangerous and potentially, life threatening. All this to protect their bottom line
Richard Feinstein, DDS