Letter: An Open Letter to Frontier

The following is written as an open letter to Frontier Communications: 

I want you to know that my neighbors and I have been very worried about you.  Ever since you took over our Fios service from Verizon, it seems as if you are experiencing extreme difficulties accomplishing even the most rudimentary tasks — tasks that had been coming off pretty regularly until your arrival, like providing Showtime, HBO and other channels that we love and depend upon.  

It took well over a month, in most cases, for these services to be even partially restored. Some of us still don’t have On Demand, and forget about the HBO/Go and Showtime/Anytime. There were other troubling signs, including how WiFi connections would sometimes just evaporate and not be able to be retrieved at all. Even basic plug-in phone service — technology that has been working well for over 100 years — seemed to be mysteriously beyond you at times. Like any worried neighbor, many of us tried to call and waited on hold for up to four hours, all to no end. You can imagine how we despaired for you.  

But now, finally, you have risen on your seemingly helpless legs to meet a challenge as perfectly as old Verizon always did, and you have, you have knocked it out of the park. I’m talking about the bills you managed to send out last week — crisp, sharp, demands for payment with proud red graphics charging all of us a 100-percent rate for many services we have not received and some we still aren’t receiving. I’m sure I speak for all of us when I say we are agape and astonished.

Randee Bieler

The Malibu Times is the first newspaper in Malibu, serving the community since 1946.

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